Radiant Waves Ltd
Last updated: September 2026
These terms apply to retreats booked with Radiant Waves. Please read them alongside the retreat page and your booking confirmation. Together, these explain what you have booked, what is included, what you need to pay and what happens if plans change.
1. Who you are booking with
Your booking is with Radiant Waves Ltd, company number 16883652, registered at 3 Spenser Road, London, England, SE24 0NS.
You can contact us at radiantwavesretreats@gmail.com.
2. Booking and payment
To secure your place, you must pay the deposit shown for your chosen retreat and room. Deposits vary by retreat and are currently between £350 and £750 per person. Please check the specific retreat page and checkout for the amount that applies to your booking.
Your place is confirmed when we accept your booking and send you a confirmation after receiving the deposit or full payment. Please check the details and tell us promptly if anything is incorrect.
The remaining balance is due six weeks (42 days) before the retreat starts, unless your booking confirmation states otherwise. If you book within six weeks of the start date, the full price is due when you book.
If we offer you an instalment plan, we will confirm the amounts and payment dates. This changes when you pay, but not the total price or cancellation terms. If a payment is overdue, we will contact you and give you a reasonable opportunity to pay before considering cancellation of your place.
Guests must be 18 or over.
3. Trip extras
Activities, transfers or other extras that are not included in your retreat price will only be added to your trip account if you choose and approve them. We will tell you the price before you agree to an extra.
We will invoice you separately for any approved extras that remain unpaid at the end of your retreat. Payment is due within seven days of the invoice date, unless we agree otherwise with you.
If you have separately authorised us to use a saved payment method for unpaid trip extras, we may charge that method for the approved, invoiced amount after the seven-day payment period has passed. We will not charge you for an extra you did not approve. Please contact us promptly if you believe an invoice is incorrect.
4. If you cancel
Please email radiantwavesretreats@gmail.com as soon as you know you cannot attend. Your cancellation takes effect when we receive your email.
Your deposit is non-refundable if you cancel, except where you are entitled to a refund under applicable law. Any further cancellation charge depends on when we receive your cancellation:
When we receive your cancellation | Maximum cancellation charge |
More than six weeks (42 days) before the retreat starts | The deposit for your booking |
Six weeks (42 days) or fewer before the retreat starts | Up to the full retreat price |
These are maximum charges, not automatic fees. We will consider costs we can recover, costs we avoid and whether we can fill your place. We will not retain more than a reasonable amount to cover our loss, and we will refund any balance due to you. If you have paid less than a reasonable cancellation charge, you may still owe the difference, up to the maximum shown above.
We know plans can change. If you cannot attend, we will look at whether we can move your booking or payments to another Radiant Waves retreat. This depends on availability, the timing of your request and costs already committed to your original place, so a move cannot be guaranteed. We will explain any proposed arrangement before you decide whether to accept it.
Different legal cancellation and refund rights may apply in certain circumstances, including where unavoidable and extraordinary circumstances at or near your destination significantly affect the retreat or travel there.
5. Transferring your place to another guest
If you have someone who would like to take your place, please contact us as early as possible. The replacement guest must meet any requirements of the retreat. We will explain any reasonable costs involved in making the change. Any statutory right to transfer your booking will still apply.
6. If we change or cancel a retreat
We may make reasonable changes to an itinerary, activity, instructor or schedule, particularly where weather, safety or local conditions require it. We will aim to provide a suitable alternative.
If we need to make a significant change before departure, we will tell you as soon as reasonably possible and explain your options, including any right to cancel for a refund. If we cancel your retreat, we will offer a refund of payments made to us for that retreat. You may choose an alternative retreat if one is available, but you do not have to accept credit instead of a refund you are legally entitled to.
If we have to change or cancel a retreat because of unavoidable and extraordinary circumstances, such as severe weather, natural disasters, civil unrest or government restrictions, we will offer the refund or alternatives described above, but will not pay additional compensation except where the law requires it.
Flights and travel you book independently are not included in your retreat price. We do not arrange or reimburse independently booked flights as part of a retreat refund, except where applicable law requires otherwise. Please speak to your airline and travel insurer about their cancellation terms.
7. Travel and insurance
You are responsible for arranging and paying for your own travel to and from the retreat. We do not book guests’ flights. You are also responsible for checking passport, visa and destination entry requirements.
You must arrange your own suitable travel insurance. We do not purchase insurance on your behalf. Please check that your policy covers your destination, the activities on your retreat, including surfing and cold water activities, medical treatment and, where appropriate, cancellation, interruption and the cost of getting home. We may ask for your policy details before the retreat.
8. Health and activities
Retreat activities may include yoga, hiking, surfing, swimming, cold water exposure, saunas and other physical activities. Please consider whether a retreat is suitable for you and tell us before travel about any relevant injury, health condition, accessibility need or dietary requirement. This helps us discuss what support or adjustments may be possible.
Before your retreat you will be asked to complete a guest form and participation agreement. You must tell us honestly about any health condition, injury, medication or pregnancy that may affect your participation, and about your swimming ability. Some activities, including surfing, cold water exposure and saunas, may not be suitable for everyone. If you are unsure, please check with your doctor before booking. We do not give medical advice.
For safety, we or our partners may ask you not to join an activity if we reasonably believe it is unsafe for you or others, for example if conditions change, or if you are unwell or under the influence of alcohol or drugs.
Participation in individual activities is your choice. Please follow safety briefings and reasonable instructions, and tell a member of the team if you feel unwell or unsafe. We may use qualified local partners to deliver particular activities.
9. Behaviour
Please treat other guests, our team, local partners and the places we visit with respect. If behaviour seriously threatens safety or substantially disrupts the retreat, we may require the person to stop or, where necessary, leave. We will consider the circumstances fairly when deciding whether any refund is due.
You are responsible for the cost of any damage you cause to venues or equipment.
10. Our responsibility
We will provide the services included in your booking with reasonable care and skill and meet our responsibilities under applicable law. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
We are not responsible for travel or activities you arrange independently, except where applicable law says otherwise. Please tell us promptly if something goes wrong during the retreat so we have an opportunity to help put it right.
11. Privacy, questions and complaints
We handle personal information as explained in our Privacy Policy.
If you have a concern during your retreat, please tell your retreat host or another member of the team so we can try to resolve it at the time. You can also email radiantwavesretreats@gmail.com.
If a concern isn't resolved during the retreat, please email us within 28 days of it ending. We will respond within 28 days.
The version of these terms provided when you book applies to your booking. Updates posted later will apply to future bookings.
12. Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.