Radiant Waves Ltd
Last updated: September 2026
This policy explains how Radiant Waves handles your personal information when you visit our website, contact us, book a retreat or event, or use our guest portal.
Who we are
Radiant Waves Ltd is responsible for the personal information described in this policy.
Company number: 16883652
Registered office: 3 Spenser Road, London, England, SE24 0NS
Email: radiantwavesretreats@gmail.com
Information we collect
Depending on how you interact with us, we may collect:
Your name, contact details, billing details and booking information.
Information you provide in enquiries, booking calls, guest forms and the guest portal.
Emergency contact details, dietary requirements, accessibility needs and relevant health information you share to help us prepare for your retreat.
Payment and transaction records. Payment providers process card payments; we do not store your full card details.
Website information such as your IP address, browser, device and pages visited, including information collected through cookies where applicable.
Photos or videos taken during a retreat, where relevant to the uses we have explained to you.
If someone books on your behalf, we may receive your details from them. We will use those details to arrange your place and contact you about the retreat.
Why we use your information
We use information to manage bookings, take payments, provide access to the guest portal and deliver retreats or events. We do this to fulfil our contract with you or take steps you request before booking.
We use information to answer questions, provide support and improve how we run Radiant Waves. Our lawful basis is our legitimate interests in running the business and helping prospective and existing guests.
We keep records where necessary to meet legal and accounting obligations.
We send marketing emails where you have signed up to receive them. You can unsubscribe by contacting us. We use optional website cookies where you have given consent or another lawful exception applies.
We only ask for health information that is relevant to supporting your retreat. Health information has additional legal protection, so we ask for your explicit consent to collect and use it for this purpose. In an emergency, we may share relevant information where necessary to protect someone’s life.
Who we share information with
We do not sell your personal information. Where necessary, we share limited information with:
Providers that run our website, booking system, guest portal, forms, payments, email and video calls.
Retreat venues and the instructors, chefs, guides, drivers and other partners helping deliver your trip.
Our accountants, insurers, professional advisers and public authorities where necessary.
We share only the information a partner needs for their role. For example, a chef may need to know about an allergy, but not your payment details.
If you choose to join a retreat WhatsApp group, other members may be able to see your phone number and profile information. Joining the group is optional.
Some retreats take place outside the UK, and some service providers may process information abroad. We share only what is needed and use a lawful transfer arrangement where one is required. Email us if you would like details of a particular transfer.
Photos and videos
We may take photos and videos during retreats to share memories with guests and show what our retreats are like. We will explain how we intend to use identifiable images for marketing and give you a way to tell us if you do not wish to be featured. We will respect that choice wherever reasonably possible.
Cookies
Our website uses essential cookies where needed to operate. If we use optional cookies, such as analytics or advertising cookies, we will give you information and ask for your choice where required. You can also manage cookies in your browser.
How long we keep information
We keep information only for as long as we need it for bookings, business records, legal requirements or any issue arising from a retreat. Booking and accounting records may be retained longer than routine guest information. We keep health information only while it is needed to support your retreat or deal with an incident or claim. We keep marketing contact details until you unsubscribe or ask us to remove them, subject to records we need to retain.
Your rights
Depending on the circumstances, you may ask to access, correct, delete or receive a copy of your information, or to restrict or object to its use. You can withdraw consent at any time. Withdrawing consent does not affect use of your information before you withdrew it.
You can object to our use of your information for direct marketing at any time.
To exercise your rights or ask a question, email radiantwavesretreats@gmail.com. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Security and updates
We use appropriate measures to protect personal information and limit access to those who need it. We may update this policy as our services change. The latest version will be posted on our website.